Tell us why you want to work as a flight attendant for us?
“I’ve always wanted to work as a flight attendant! It’s been my dream job, I’m a people person, I love to travel, and I want a job that I can grow in, and I love your company logo and paint scheme. I know I’m great fit, this is the job I’ve been waiting for all my life!”
A few days later, you receive the dreaded Thanks, But No Thanks, or TBNT email.
Where did I go wrong? I smiled a lot. I was friendly. I showed that I was outgoing and very interested in working for them, so why wasn’t I picked?
In all likelihood, you weren’t selected for a couple of reasons.
- They asked you why you want to work as a flight attendant for them, but your entire response was all about you.
- They didn’t learn anything about you other than you want to work there and that you think you are great fit, but they did not hear why you are a good fit for them. You didn’t give them one reason why they should hire you.
There’s a method of interview that some companies use, or expect you to know when you respond to their questions, which is referred to as the Situation, Task, Action, Result, or STAR interview format. The STAR format gives the interviewer the opportunity to learn about you, situations you’ve encountered, what you had to do, what you did to resolve it, and what the outcome was. Your past performance on the job does help them predict what kind of future employee you would be for them, to determine if you have the skills and experiences required to do very well representing them.
The STAR method tells a lot more about you than “I’m here, I want to work for you, so hire me!”
Let’s go through one sample question and how to respond in a way, the STAR format, that lets the interviewer learn about you.
Interviewer: “Tell me about an occasion where you experienced bad customer service.”
Situation: it was my friend’s/relative’s birthday and we wanted to make it special for them.
Task: celebrate the occasion we decided to all go out to XXXXX restaurant, known for making excellent seafood which we knew so-and-so liked very much. When the orders came, it was clear that the fish was quite overcooked and not possible to enjoy.
Action: When the waiter came back, we explained why we were not pleased with the fish and would appreciate it to be re-cooked the way it’s supposed to be done. The waiter was not too happy with our request, and a few minutes later he came back and told us that’s how the fish is supposed to be prepared. That’s how they do it. We asked if the chef could re-cook a new meal, and we were told they won’t do it because this is the right way to prepare the fish.
Result: None of us were happy with the way the waiter handled the visible problem with the meal. Because of that experience, we decided we would never return to that particular restaurant ever again. It’s too bad it happen this way, because we had been there many times before and the food was always good. However, this one bad experience has changed our opinion of ever returning. It’s very clear how important consistent, good customer service is to ensuring the customers happy and will want to return.
Answering the question this way, in a full narrative gives the interviewer insight to what you were thinking and your actions to address the situation. Compared to a common response that interviewees give when asked to tell about a time they experienced bad customer service.
“I was in XXXX retail store looking to buy some clothes but couldn’t find what I was looking for. I tried for a few minutes to find a salesperson that could help me, but there was no one around, so I just walked out and decided I won’t shop there anymore. If they can’t be bothered to help customers, I can’t be bothered to shop there. Customer service should always be the best, all the time, because businesses need customers to stay in business.”
That kind of response doesn’t say much of anything, and in fact, would reveal a bit of attitude on the interviewees part. This is why the STAR format is so important to use when answering interview questions. Naturally, not all questions can be answered in star format, but most of them can. Keep this in mind when you prepare for your video or face-to-face interview. Remember, prepare yourself by thinking of different situations you can give as examples when asked. Just as bad as giving a less than helpful response is to not be prepared. Sitting there stammering with “um, um, let me think for a moment” tells the interviewer you were not prepared for the interview, and it may end up causing you not to be selected. Prepare yourself in advance, but do not memorize word for word what you want to say, because if you script yourself, it will sound scripted. Worse yet, if you forget exactly what you wanted to say, it will throw off your response and make the interview go bad.
- Think of examples to use.
- Think of key elements of the example in STAR format
- Be ready to answer the questions, and hopefully… get offered a job!
Do you want help preparing for the video and face-to-face interviews? We can work one-on-one with you to prepare you how to answer the questions properly based on your work and life experience! Call us at 480-787-6440 to find out how we can help you get started working as a flight attendant.
Night vision for takeoff and landing is very important as it has direct implications to safety, that of the flight attendant and of the passengers. Most likely during training, flight attendants are taught to adjust the cabin lighting to the outside lighting prior to takeoff and landing so everyone’s eyes will adapt to the outside light faster than going from a bright cabin to a dark outside. This is why flight attendants turn off the cabin lights and sometimes include announcement to passengers that they may turn on their reading light if they wish to do so.
It can take your eyes anywhere from 5 to 10 minutes to adapt to the natural lighting outside. Have you ever been outside on a moonless night with no lights on, but by staying outside for a few minutes, as long as there is a little bit of ambient light from the stars, over the next few minutes you were able to begin seeing things in that room? This is how our eyes are all the time. In the interest of safety, flight attendants should always remember to have the cabin lighting adjusted to the outside lighting, particularly for night flights. Going from a dark cabin to bright lights, it might be a shock to the eyes for a few seconds, but they adapt quickly. It takes a few minutes for your eyes to adapt to darkness.
For clarification, if it’s a daytime flight, it does not mean you need to turn on the cabin lights to full bright. The cabin lights can be off, as the ambient light will enter the cabin with the window shades open. However, come evening and nighttime, that’s when the cabin lights should be dimmed to the lowest setting or turned off according to company policy. It’s not a regulation to adjust the cabin lighting to the outside lighting, it’s a best safety practice that everyone should do as flight attendants are safety professionals and should want to do things as best as they can to promote and or enhance safety.
About Flight Attendant Schools – you may ask yourself, “Do I need to go to one in order to get hired as a flight attendant?”
Depending who you talk to, and what country you’re in, has a direct impact on whether the answer is yes or no. There are some countries in the world that require flight attendant candidates to attend a flight attendant school prior to being considered for employment. That’s how it is overseas. If you want to be a flight attendant, go to a flight attendant preparatory school first.
However, here in the United States, in various flight attendant career connection type groups, you will likely hear a different story. Flight attendant career hopefuls will ask questions like “do I need to go to a flight attendant school?” Or, “Flight Attendant School X charges thousands of dollars to attend. I was wondering if it’s worth it?” Their responses are expected:
“Scam! Stay Away! Run from them, they don’t help you! Airlines will put you through their training anyway, you don’t need them! Waste of time and waste of money!”
While it is true that you don’t have to attend a flight attendant preparatory school in order to qualify to work as a flight attendant, and that there may be some schools that are a waste of money, there is another side, a positive side to some flight attendant schools that is being overlooked.
We know and totally agree, flight attendant preparatory schools are not required. They are not for everybody. Again, they are not for everybody. Current flight attendants that go on to say how you don’t need flight attendant preparatory schools are only thinking about themselves and of their classmates that made it through training. They are not considering for one second any of the persons that failed tests and were removed from training. It’s like being King, sitting at a table full of food, and asking, “how can people possibly be starving, look at all the food I have!” Many flight attendants without realizing it only think about themselves and not about those that would have been a very good flight attendant had they been better at taking tests, or had more time to learn. That’s where we come in.
The Professional Flight Attendant Academy was developed with the intent of helping only a small portion of those who wish to start a career working as a flight attendant. We know you don’t need to attend a school like ours, but our program is designed to help the following flight attendant hopefuls, those that:
- need a little more time to learn new information
- may have some difficulty taking tests
- want to ask questions but are embarrassed to ask during training
- don’t know how to interview
- don’t know the right way to respond to interview questions
- want to be better, more knowledgeable flight attendants
- want hands-on experience with equipment and an opportunity to ask as many questions as needed to feel comfortable
- attended an airline’s flight attendant training course, yet did not pass the tests or performance drills
- want to start training with an edge, knowing what to expect and being prepared for it.
Many flight attendants do pass training, yet we are focused on those that want to change their career, want some additional assistance in preparation for the interviews, and help those that made it into training but didn’t graduate. We can help you learn where you went wrong and teach you what you need to know in order to pass training. Some people seem to think that attending a flight attendant school is a guaranteed ticket to getting a job as a flight attendant. Contrary to what some schools may tell you, despite their claim of a 90% placement rate, no one is guaranteed a job after attending a flight attendant school. This does not mean that they do not have value, some schools do! Schools like the Professional Flight Attendant Academy help you be best prepared for the online application, the assessments, the video interview, the face-to-face interview, and the hardest parts of training that are guaranteed to cause difficulty for some.
How do you know you going to get the best information possible to be prepared for the interviews and then make it through training? Take a look at our course developer’s experience and credentials. There is not a flight attendant school out there that can match his experience and knowledge. We have only one objective, and that’s to help you start your new career as a flight attendant. Email us at firstname.lastname@example.org or call us at 480-787-6440. We look forward to hearing from you!
Exit Row Seats on an airplane are among the most desirable seats available. They have more legroom, and on airplanes where it seems like space continues to shrink, sitting in an exit seat provides a little bit of extra comfort on a flight when flying economy. However, sitting in an exit seat is not just about comfort, it also comes with responsibility. Because of the additional responsibilities required of people who were seated there, should an emergency occur, they are expected to meet minimum requirements. Airlines are responsible for ensuring only qualified persons sit in an exit seat. The screening process takes place at check-in, but for some airlines, passengers are provided open seating, so flight attendants must be vigilant in screening those that sit in an exit seat. Anyone who sits in an exit seat us understand that it is not a right or a privilege to sit there. Some airlines require passengers to pay extra to sit in the seats, yet the flight attendants are charged with the responsibility of ensuring that the passenger seated meet the regulatory requirements of 14 CFR 121.585 Exit Seating.
This list is not complete, however the key points of exit seating requirements are that a person cannot sit in an exit seat if they:
- Are under 15 years of age
- If they have a responsibility to care for another person, small children for example, while seated in an exit seat. (Scenario: Dad is traveling with his 10 year old son. Dad is in the exit seat, the son is in the seat row behind him. Dad cannot sit in the exit seat as he has responsibility for a child not authorized to sit in an exit seat. Scenario: Dad is traveling with his 10 year old son, and an adult is seated with his son. Dad may sit in the exit seat as there is an adult tending to the child.).
- Have any kind of physical limitation, or likelihood of harm would occur that would restrict or cause difficulty in the operation of the emergency exit.
- They cannot hear instructions shouted by flight attendants, use of a hearing aid is acceptable (The regulatory text: (5) The person lacks sufficient aural capacity to hear and understand instructions shouted by flight attendants, without assistance beyond a hearing aid. Translation: the person cannot be deaf and sit in an exit seat. Use of a sign language communicator assistant is not acceptable, the person themselves has to have the ability to hear)
Additionally, passengers must comply with the instructions given by a crewmember implementing exit seating restrictions established in accordance with the regulation.
If a passenger does not wish to perform the functions required when seated in an exit seat, they can ask the flight attendant be reseated without being questioned why they want to change seats.
There is much more to this regulation than briefly described. You can read the full text of the regulation here, 14 CFR 121.585 Exit Seating.