Flight Attendant Schools – What they do and don’t do.

Flight Attendant Schools – What they do and don’t do.

Flight attendant preparatory schools are generally a waste of money. In fact, for the most part, they’re useless, unless you enjoy paying a few thousand dollars to get an interview with a regional airline that you could have accomplished on your own. The only thing flight attendant schools guarantee you is a job interview, NOT a job!  Some might have a recruiter come to their classroom, but is it worth paying thousands to get ONE job interview? Of course not!  What we do is of value – coach you for the interview questions and how to properly answer them based on your work experiences!

Let’s do a rundown of topics taught by most flight attendant schools and the actual value it gives to you:

  • Airport Codes – OK, but we give that away to you for free!  Why pay for it?
  • Aircraft Familiarization – Airlines teach this in their flight attendant training course.
  • Airline Terminology – OK, but we give that away to you for free!
  • CPR / AED Certification – 100% unnecessary. You don’t need to be CPR certified to be hired. Also, most airlines do not certify their employees as CPR/AED layperson. Even if they do certify their employees, flight attendant trainees get certified by THEIR instructor, superseding the one you got in advance. They teach you how to use the equipment they have on their planes; you will not be medically trained like an EMT. There is no added value and most likely does not help you on your resume.
  • Definition of Crew Members – A person assigned to duty to operate that flight is a crewmember. If not assigned to work that flight, that person is a passenger. That sums it up!
  • Different Types of Airlines / Crew Bases (Major and Regional) – We explain this on our website.
  • Job Application – you don’t need anyone to help you with this. It asks you for specific information and there’s no mystery or tricks to complete the application. You don’t need anyone’s help to apply for the job. FYI: If you actually need help from someone to fill out a job application, you’re not going to make it through flight attendant training. Flight Attendant training is tough and demanding, incredibly harder than a job application that asks for your name, address, and date of birth.
  • Military Alphabet – OK, but we give that away to you for free!  Why pay for it?
  • Military Time/24 hour clock – OK, but we give that away to you for free!  Why pay for it?
  • Passport Assistance – go online, fill out the form, get passport-sized photos, schedule an appointment with your post office (or go to a satellite service location and pay an additional fee), bring the required documents on the day of your appointment, and wait a few weeks for your passport to come in the mail. That’s all you need to know. You can do this all by yourself, it’s not that hard. 
  • Reserve – the airline will teach you their reserve system. Useless time filler.
  • Resume Revision – we give you a free course teaching you how to do this yourself when you use our interview coaching services. AND…. we give you access to the course for 30 days! No one offers you this much in return!
  • Safety Demonstration – Absolutely useless. The airline teaches THEIR way to do the safety demo. Quick summary in 10 seconds or less. Flight Attendants demonstrate: Seatbelt, life vest, safety information card, point to the exits, no smoking placards are throughout the cabin. You don’t get any benefit from practicing this in advance at a flight attendant school. There are plenty of YouTube videos showing flight attendants doing this.
  • Salary – The airline a person gets hired at teaches their pay system, when, and how much an employee gets paid. Quick summary: Flight Attendants get paid either 2x or 4x per month, depending on how they do their payroll system. Useless topic. 
  • Seniority – it’s based on when the person is hired and affects bidding for schedules, vacation, promotions, jumpseating, passriding on the airline, etc. It pretty much affects everything at work. That’s all you need to understand at this time. Airlines teach details about this in their class.
  • Stand-by – Sometimes you are on airport standby. Details of how it works are taught by the airline during their initial training course. Zero benefits knowing this in advance. Flight Attendants have to do this whether they agree with it or not. Should people pay thousands to sit in a class to find out they don’t want to be on airport standby? No, and you just got the quick summary of what you need to know without paying a cent!
  • Times Zones – OK, but we give that away to you for free!  Why pay for it?
  • Types of Turbulence – OK, but we give that away to you for free!  Why pay for it?
  • Interview Preparation – This is what we SPECIALIZE in, coaching you how to answer flight attendant interview questions, and at a very reasonable rate! Additionally, we give you a free course of interview preparation teaching you how to do this, PLUS a course on resume building when you use our interview coaching services for 1.5 hours or more. AND…. we give you access to the course for 30 days! No one offers you this much in return!

How do you know you going to get the best flight attendant job interview coaching possible to be prepared for the interviews? Take a look at our course developer’s experience and credentials. There is no one else out there that can match his experience and knowledge. We have only one objective, and that’s to help prepare you for the interviews so you start a new career as a flight attendant. Email us at inflight.team@profaacademy.com  or call us at 480-787-6440. We look forward to hearing from you!

How to prepare for a flight attendant job interview

How to prepare for a flight attendant job interview

You can never learn too much about how to answer the highly anticipated question, “why do you want this job?” It doesn’t matter what career field you are in, this question is almost always asked. However, as there are hundreds of thousands that apply to work as a flight attendant every year but only a few thousand are selected, you really need to know how to answer the question well and stand out.

So, why you want to work as a flight attendant for us?

“I’ve always wanted to work as a flight attendant! It’s been my dream job, I’m a people person, I love to travel, and I want a job that I can grow in, and I love your company logo and paint scheme. I know I’m great fit, this is the job I’ve been waiting for all my life!”

A few days later, you receive the dreaded Thanks, But No Thanks, or TBNT email.

Where did I go wrong? I smiled a lot. I was friendly. I showed that I was outgoing and very interested in working for them, so why wasn’t I picked?

In all likelihood, you weren’t selected for a couple of reasons.

  • They asked you why you want to work as a flight attendant for them, but your entire response was all about you.
  • They didn’t learn anything about you other than you want to work there and that you think you are great fit, but they did not hear why you are a good fit for them. You didn’t give them one reason why they should hire you.

There’s a method of interview that some companies use, or expect you to know when you respond to their questions, which is referred to as the Situation, Task, Action, Result, or STAR interview format. The STAR format gives the interviewer the opportunity to learn about you, situations you’ve encountered, what you had to do, what you did to resolve it, and what the outcome was. Your past performance on the job does help them predict what kind of future employee you would be for them, to determine if you have the skills and experiences required to do very well representing them.

The STAR method tells a lot more about you than “I’m here, I want to work for you, so hire me!”

Let’s go through one sample question and how to respond in a way, the STAR format, that lets the interviewer learn about you.

Interviewer: “Tell me about an occasion where you experienced bad customer service.”

Situation: it was my friend’s/relative’s birthday and we wanted to make it special for them.

Task: celebrate the occasion we decided to all go out to XXXXX restaurant, known for making excellent seafood which we knew so-and-so liked very much. When the orders came, it was clear that the fish was quite overcooked and not possible to enjoy.

Action: When the waiter came back, we explained why we were not pleased with the fish and would appreciate it to be re-cooked the way it’s supposed to be done. The waiter was not too happy with our request, and a few minutes later he came back and told us that’s how the fish is supposed to be prepared. That’s how they do it. We asked if the chef could re-cook a new meal, and we were told they won’t do it because this is the right way to prepare the fish.

Result: None of us were happy with the way the waiter handled the visible problem with the meal. Because of that experience, we decided we would never return to that particular restaurant ever again. It’s too bad it happened because we had been there many times before and the food was always good. However, this one bad experience has changed our opinion of ever returning. It’s very clear how important consistent, good customer service is to ensure the customers happy and will want to return.

Answering the question this way, in a full narrative gives the interviewer insight into what you were thinking and your actions to address the situation. Compared to a common response that interviewees give when asked to tell about a time they experienced bad customer service.

“I was in XXXX retail store looking to buy some clothes but couldn’t find what I was looking for. I tried for a few minutes to find a salesperson that could help me, but there was no one around, so I just walked out and decided I won’t shop there anymore. If they can’t be bothered to help customers, I can’t be bothered to shop there. Customer service should always be the best, all the time, because businesses need customers to stay in business.”

That kind of response doesn’t say much of anything, and in fact, would reveal a bit of attitude on the interviewee’s part. This is why the STAR format is so important to use when answering interview questions. Naturally, not all questions can be answered in star format, but most of them can. Keep this in mind when you prepare for your video or face-to-face interview. Remember, prepare yourself by thinking of different situations you can give as examples when asked. Just as bad as giving a less than helpful response is to not be prepared. Sitting there stammering with “um, um, let me think for a moment” tells the interviewer you were not prepared for the interview, and it may end up causing you not to be selected. Prepare yourself in advance, but do not memorize word for word what you want to say, because if you script yourself, it will sound scripted. Worse yet, if you forget exactly what you wanted to say, it will throw off your response and make the interview go bad.

In summary:

  1. Think of examples to use.
  2. Think of key elements of the example in STAR format
  3. Be ready to answer the questions, and hopefully… get offered a job!

Do you want help preparing for the video and face-to-face interviews? We can work one-on-one with you to prepare you on how to answer the questions properly based on your work and life experience! Call us at 480-787-6440 to find out how we can help you get started working as a flight attendant.

 

 

 

Why Not To Get A Tattoo

Why Not To Get A Tattoo

Just no. Don’t do it. Don’t get the tattoo.

While you may like the way a certain tattoo looks, just because you like it doesn’t mean employers will have the same appreciation for it as well. In fact, there are some airlines that do not allow ANY tattoos anywhere on your body. They don’t care that it’s covered or on the back of your neck, hidden by your hair. Some airlines permit tattoos, but only if they are out of sight or can be covered by a long sleeve shirt or long pants. If you have one on your wrist or anywhere normally visible, sorry, you won’t get hired, and they won’t tell you why. We’re telling you now, you may think your tattoo is not your resume, but you are the image if the airline. You are the #1 marketing, public relations face of the airline. Airlines are not just names, they are brands, and airlines will and do protect their brand. What works for Hot Topic and Starbucks does’s fly, no pun intended, with image conscious airlines.

So, if you were considering getting a tattoo, we recommend you don’t. Ultimately, it’s your decision, but it may be a career roadblock. Decide what’s more important, your tattoo or your career and future. Choose wisely!

Flight Attendant Prep School

Flight Attendant Prep School

How the Professional Flight Attendant Academy helps you start your career as a flight attendant

Filling out the application

You would be surprised how easy it is to make an error while filling out the application. This simple step in itself is one way the different airlines eliminate some of their future flight attendant candidates. For many of the questions, you must be able to answer yes in order to proceed. What some people don’t expect and are paying attention for, is there is at least one or more questions that must be answered no to actually be a positive, desirable answer to the airline. If you don’t pay attention and you’re not careful, that one error will cost you a six-month delay, up to one year, depending on the airline’s policy for being able to reapply.

 

Video interview preparation

There are plenty of resources available online that are supposed to be useful for helping flight attendant candidates to improve their chances on getting selected. One of the most commonly stated responses to “how should I answer the questions?” that you see is “be yourself!” and “be natural, you got this!” If it were only that easy… If that advice was any good, every single person that applies to work as a flight attendant would be hired, but the truth is, you need to be prepared to answer their questions. We help prepare you to give a natural sounding responses, based upon your work history. They can hear right through a canned, rehearsed answer. It sounds unnatural and it will harm, not help your video interview.

 

Conduct Mock Interviews With You

Again, some of the worst advice you can be given is to be yourself during the face-to-face flight attendant interview. You can be yourself, however it must come with certain decorum and manners. Remember, flight attendants are the face of the airline. They are the most important marketing department and airline has, and they need to know each and every flight attendant can deliver the experience they want their passengers to have when on board the aircraft. In today’s social media world, we have all seen how fast news travels. Speaking of news, how often is it positive? Not that much, really. It’s mostly negative, and the last thing airline wants is someone to create negative news. That’s why the airlines want to be very selective with whom they hire. We help polish you and your interview skills to make you stand out among the other applicants.

 

Flight attendant training preparation

Our course developer, Donald Wecklein, has over 25 year’s experience in aviation, starting out as a flight attendant like you want to, then becoming an instructor, training program developer, and director of in-flight, as well as teaching many other flight attendant training required courses as you see on our website. Additionally, Donald has interviewed, selected, trained, and checked on hundreds of flight attendants over the years working at different airlines around the world. He knows the hardest parts of training where students are likely to struggle with or fail, and has proven and tested methods for making the hardest parts easier to understand and take away the nervousness from the performance drills. All this experience has been brought together in our professional flight attendant academy to prepare you as best as possible and get you through the training and start your dream career!

Join us, you’ll be glad you did!